Orders & Payments

In order to place an order, the desired products must be added to the shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid with following options:

• Manual Bank transfer - SEPA bank transfer

a) Customers without a Purchase Agreement. Pre-payment.

 

1. Place an order on our web-store with your required items
2. A proforma invoice will be emailed after your order is placed
3. We will await until the payment has cleared on our bank account
4. Your order will be then packed and shipped within 1-2 business days
5. A final invoice will be sent via e-mail

b) Customers with a valid Purchase Agreement:

1. Place an order on our webstore with your required items
2. Your order will be then packed and shipped within 1-2 business days
3. An invoice with the payment term will be sent via e-mail, and also enclosed inside the shipment

 Q: How can I sign an agreement with your company?

A: Please send a request to us at info@prosupply.lv if this is of interest. Please note that we may not be able to accept the request if your trade account does not meet our criteria, as our agreement requires regular volumes and a history of ordering products from our company.

Q: Can I speed up the payment process by sending proof of payment?

A: Yes, you can do so by emailing the payment receipt from your bank to our email at info@prosupply.lv. Please kindly note that we reserve the right to refuse this form of verification in certain circumstances.

 

• Securely through the following payment methods offered by Maksekeskus (MakeCommerce)

 

1. Visa/Mastercard
2. Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
3. Finland bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
4. Latvian bank links: Swedbank, SEB, Citadele, Luminor
5. Lithuanian bank links: Swedbank, SEB, Citadele, Šiauliu ja Luminor

 

NB: When paying by bank transfer, be sure to click on the "Back to merchant" button on the bank page.

 

Payments are processed by Maksekeskus AS. Payment is made outside the Online Shop in a secure environment - in the case of payment by bank link in the secure environment of the respective bank and in the case of payment by credit card in the secure environment of Maksekeskus AS. The Seller does not have access to the customer's bank and credit card details. The contract enters into force as from the date of receipt of the amount due in the current account of the Online Shop.

The owner of the online shop is the controller of the personal data and transfers the personal data necessary for the execution of payments to the authorised processor Maksekeskus AS.

In the event that the ordered goods cannot be delivered due to the expiry of the goods or for any other reason, the buyer shall be informed thereof as soon as possible and the money paid (including the costs of delivery of the goods) shall be refunded without delay, but not later than 14 days from the date of sending the notification.